State Farm® Insurance Agent Ray Mathews

"One word – Awesome! Soma Samridhi, you have been truly exceptional. From the day I purchased the policy until now, your communication, patience, and support have been outstanding. Whether it was making changes to my policy, upgrading/downgrading coverage, handling rental car insurance queries, or answering multiple questions about add-ons, you were always polite and helpful. I really appreciate the time you took to assist me over the phone. Thank you once again!"

"When checking for a new Auto policy I reached out to State Farm Ray Mathews Agency. I spoke with Soma Samridhi. She was very professional and understood my needs as I was having issues with another company and needed to find affordable auto coverage. She asked all the appropriate questions and addressed each of my concerns. I would recommend her services to my family and friends seeking their insurance needs. I have spoken with her on several occasions and she is very polite and courteous."

"I want to take the time to thank Jessica S for assisting me. She’s very knowledgeable and educated me on what I needed to know about my insurance. I greatly appreciate it. Thanks again."

"Review for Soma – Exceptional Service and Expertise! I recently had the pleasure of working with Ms. Soma for my car insurance needs, and I couldn't be more impressed. From the very first conversation, she demonstrated deep industry knowledge, professionalism, and a genuine commitment to helping me find the best coverage at an affordable price. I highly recommend Ms. Soma to anyone looking for reliable and dedicated service in car insurance. You won’t be disappointed!"

"Jessica Sepulveda is awesome!!! If not for her explaining the options available to me, and taking the time to make me feel comfortable, I wouldn’t have switched insurance companies. I’m happy to be part of the State Farm family and I know I’ll be taken care of with her as my agent!"

"I contacted Soma for some help with regards to commercial insurance for inquiry into getting an advice regarding filing a claim. She has been so helpful and was able to get answers within few minutes after my call. I highly recommend them. I also have home and auto insurance through them."

"Wanted to recommend and say thanks to Jessica S. She was wonderful and knowledgeable. Great customer service!"

"I’ve been a customer for 10 years and this is by far the worst State Farm Office out there. I had to switch agents. Staff is not well trained or informed. Multiple errors made when starting a new policy my new agent thankfully corrected all errors without issue. Take your business elsewhere unless you want a headache."

"I have been a customer of Ray Matthews State Farm Agency for 17 years. The service is always excellent, professional and courteous. Miriam takes the time to assure that I understand any changes that we have made to my policy. I appreciated her knowledge and patience. This is a Great Model of how an insurance agency should operate, in this age of AI, (artificial intelligence), automation and outsourcing. It's great to be able to speak person to person !!!."

"These guys are money launderers ,looters without your concern or knowledge , Every month they raise the money with fake explanations. I don't recommend this guy for anyone. RUN. i support the below comment & this is the truth. these guys have 0 care for you , all they care is how to pull out the money through auto pay. YOU GUYS ARE AWFUL"

"Great to work with"

"The service quality from Jessica S. was truly exceptional. Great experience!"

"Thank you Ray! You are a great asset for our community ❤️"

"In September, you increased my payment by $20 even though there was no renewal. I called you and you did not fix the problem. You increased it by another $20 in October. You said that the problem was related to a discount. OK. In November, you increased my payment by $50 more. In total, you increased my payment by $100 extra every month. Even though there was no renewal. i call the ray mathews office she told me some stupid excuis for charge after 18 years maybe time to left to state farm"

"Great response time. Answered all my questions about the quote"

"Very responsive company. Dedicated employees from the owner through out the organization !!!!"

"I want to give a huge shout out to Latoya! I’m in a very unique and difficult situation with open claims and my current homeowners insurance company not renewing policies this year. My policy expires this month. Most places I contact either don’t return emails and voicemails with my pleas for assistance and guidance, or I receive a quick reply that there’s nothing they can do. The last thing I need is highly unaffordable force-placed insurance from my mortgage company. Latoya called me this morning in response to an email I sent to this office yesterday. As she’s needed more info, she’ll call me and says she’ll find answers to her questions and she’ll call me back, which she does each time. I don’t know what the outcome will be as she is still working on a few things for me, but I’m extremely impressed and grateful for her willingness to take on my challenging situation and while trying to find a policy for me. I highly recommend using Latoya as your insurance agent!!"

"I have been with Ray Mathews 20 years. I have never had any policy issues and the employees are great. Always a pleasure speaking with them."

"Good customer service. Needed help with policy questions, calls were returned timely"

"I’ve been with them for almost 20 years!"

"I encountered a very negative experience at this State Farm. I had given the representative my information. I wanted to transfer from a State Farm location in Georgia. I did not hear back from the representative as one week passed. I really needed to get Florida insurance to get my license changed to Florida. I called the representative and she asked for my information again. I reminded her that I had already given her the information. She stated that they are busy. I told her that I was a customer like everyone else. I then asked to speak to the agent Ray Matthews. She told me he was on another line. I have been a loyal State Farm customer over thirty years. I have never encountered anyone like this that works for State Farm. The people at State Farm treats me like family. I didn’t get the professional service that I was accustom too. Treasea Bridges"

"I have been with state Farm since the 80s and this office is the worst I've dealt with. Whenever I make changes to my policies errors are made that require multiple calls for correction. Now one policy is being cancelled for lack of information that I have actually provided 3 times!"